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Mar 1 2015 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Lessons Learned

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: What the project proved about the system and what should carry forward into the next build.

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Feb 3 2015 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Conclusion

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: What shipped, what changed operationally, and what still needed to be watched after delivery.

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Jan 7 2015 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Build Process 4

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: The final build step before the system was ready to ship and operate.

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Dec 12 2014 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Build Process 3

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: How the implementation kept moving without adding avoidable complexity.

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Nov 15 2014 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Build Process 2

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: The next build step, with the constraint that shaped the design.

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Oct 20 2014 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Build Process 1

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: The first implementation step and the tradeoff that made it worth shipping.

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