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Dec 12 2014 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Build Process 3

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: How the implementation kept moving without adding avoidable complexity.

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Nov 15 2014 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Build Process 2

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: The next build step, with the constraint that shaped the design.

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Oct 20 2014 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Build Process 1

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: The first implementation step and the tradeoff that made it worth shipping.

Open article
Sep 23 2014 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Propose Solution

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: Why the chosen direction fit the constraint better than patching around the edges.

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Aug 28 2014 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Discovery

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: How the problem surfaced, what the evidence showed, and why the old path stopped holding up.

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Aug 1 2014 5 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Introduction

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: A practical overview of the system, the constraint that shaped it, and the work flow behind the build.