Article archive

Browse field notes by subject, series, and build pattern.

Use the filters below to move through production lessons, architecture decisions, AI workflows, product systems, and operating notes from shipped work.

117Matching articles
10Subjects
13Series
Reset
117 matching articles
Quick filters
117 matching articles
Newest first
Open article
Mar 1 2015 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Lessons Learned

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: What the project proved about the system and what should carry forward into the next build.

Open article
Feb 3 2015 4 min read

West Corporation — VMware IVR Performance & Capacity Analytics: Conclusion

Led the benchmarking work that decided whether latency-sensitive IVR telecom systems could safely move from dedicated hardware to VMware on Cisco UCS — a multi-million-dollar infrastructure call: What shipped, what changed operationally, and what still needed to be watched after delivery.

New article every Friday

Join thousands of subscribers

Get expert perspectives on AI, systems design, and building at scale. Fresh content delivered straight to your inbox every week.