Built the data foundation the rest of the executive analytics (including BEACON) ran on: Why the chosen direction fit the constraint better than patching around the edges.
Stood up an offshore patient-engagement division from nothing — workforce model, SOPs, QA, training, reporting, and the outreach operation itself — and cut outreach cost ~32% while improving contact and show rates: What the project proved about the system and what should carry forward into the next build.
Built the data foundation the rest of the executive analytics (including BEACON) ran on: How the problem surfaced, what the evidence showed, and why the old path stopped holding up.
Stood up an offshore patient-engagement division from nothing — workforce model, SOPs, QA, training, reporting, and the outreach operation itself — and cut outreach cost ~32% while improving contact and show rates: What shipped, what changed operationally, and what still needed to be watched after delivery.
Built the data foundation the rest of the executive analytics (including BEACON) ran on: A practical overview of the system, the constraint that shaped it, and the work flow behind the build.
Stood up an offshore patient-engagement division from nothing — workforce model, SOPs, QA, training, reporting, and the outreach operation itself — and cut outreach cost ~32% while improving contact and show rates: The final build step before the system was ready to ship and operate.